Shipping and Returns

Online purchases made through "schwanengarten.com" are valid for exchange, credit, or refund within 30 days from the ship date. If you are not completely satisfied with your Schwanen Garten purchase for any reason, please review our return policy. Products must be returned in new condition.

Shipping Information

Inventory shortages or other fulfillment issues may cause delays. Your order is shipped using a carrier that schwanengarten.com has selected. We do not cover the shipping fee, unless other- wise noted. Once you have completed your purchase on our online store, we will provide you with an estimated delivery date. Every effort is made to facilitate the delivery of your order on time and by the estimated delivery date. After your order is processed and fulfilled, we will send you an email containing the order tracking number. Once your order is fulfilled and placed in the hands of our selected shipping carrier, we cannot guarantee any delivery date indicated by the carrier.

Return Policy

Given the nature of our products, we are unable to accept returns or exchanges for products that have been opened. However, you may reach out to us to issue a refund if you haven’t opened the product within 30 days after your purchase.

Cancellation Policy

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return Policy will apply. schwanengarten.com may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution. Unfortunately, if we don’t hear back from you in 3 days after the email regarding processing your payment, the order will be discarded.

Questions?

Please contact our professional beauty advisor at cs@schwanengarten.com for all your questions and concerns.

Schwanen Garten US
181 N 11th St, Suite 201, Brooklyn NY 11211, United States