FAQ

Orders and Shipping

  • When will my products arrive?

    Orders should arrive in 2-4 business days.
  • What is the return policy?

    Given the nature of our products, we are unable to accept returns or exchanges for products that have been opened. However, you may reach out to us to issue a refund if you haven’t opened the product within 30 days after your purchase.
  • Do you ship outside the US?

    At this time, we only ship within the continental US.
  • What are your shipping costs?

    After holidays 2019, you may enjoy free-shipping for any orders over $45. For orders under $45, you may select your shipping method between domestic shipping and expedited shipping. Expedited shipping will have your item(s) arrive to your door within 2-3 days.

Product

  • Can I buy a bundle without signing up for a subscription?

    If you’d like to have our products shipped regularly, please feel free to reach out to cs@schwanengarten.us with a brief explanation of your desired plan. We’d be pleased to assist you!

Company

  • What is Schwanen Garten?

    Schwanen Garten comes from “Schwanen Garten”, which means “Swan’s Garden” in German.